FAQs

No letter of referral is required unless specified by your private medical insurance company (if applicable).  Self-referral is permitted for private physiotherapy.

It is possible to book directly on the phone. Please call Emma today on 0121 440 7736. Alternatively you can email us at info@physiokinetic.co.uk

You will need to wear or bring suitable clothing to change into. If you have a knee problem, shorts or loose trousers would be appropriate as it is necessary to be able to see and feel the injured area. In the case of a shoulder, neck or back problem, it may be necessary to remove your shirt or wear a top that exposes the relevant area. If you are a runner, please bring your running shoes with you.  If you are female, and for religious reasons are not able to be seen by a male physiotherapist, it is possible to see a female physiotherapist.  Please inform us when you make your appointment.

If you are paying via private medical insurance, you may need to bring your policy details and authorisation number.

It is possible to read all about our team of physiotherapists on the Team page.  This will provide you with details of their qualifications and experience.  

Physiokinetic look to provide a high quality service and source their staff accordingly.  We ensure all of our staff participate in CPD (continuing professional development) in line with the requirements of the HCPC (Health and Care Professions Council) and the CSP (Chartered Society of Physiotherapy).  We run an in-house program of training (fortnightly) as well as contribute to the cost of attending external courses.

We value our staff and want them to stay – therefore we invest in their development.

If you pay on the day of treatment, an Initial Assessment costs £60 and a follow up treatment costs £40. We accept card or contactless payment.  Payment is also possible in advance of the appointment via the IZettle payment link which can be sent to a phone or email address. Private Medical Insurance costs differ according to the agreement reached between Physiokinetic and each PMI company.  

Standard Rates (payable on the day of treatment):

• Initial Assessment (45 minutes) - £60
• Extended Initial Assessment (1hour) - £80
• Follow-Up Treatment (30 minutes) - £40
• Extended Follow Up Treatment (45 minutes) - £50

Some concession are available – see Payment page. 

Physiokinetic is covered by all major private medical insurance companies, including BUPA and AXAPPP.  It is worth noting that many policies require an annual excess to be paid which may mean that you have to finance part of the cost yourself. This can be checked by reviewing your policy or speaking directly to the company.  Physiokinetic submits claims directly to your insurance company.  If there is a shortfall, you should be informed by your PMI company and we will send you an invoice for the outstanding amount.

Your initial appointment will firstly involve completing a personal details database.  This may have been completed fully on the telephone when you make the appointment.  This will be followed by a discussion regarding your problem. Your physiotherapist will be asking specific questions aimed at identifying the nature of the problem.  A physical examination will follow of the relevant area. This may include getting you to move the injured region and your physiotherapist completing specific tests.  It may be necessary to look at the areas above and below your injury in order to aid diagnosis.  

Once complete, your physiotherapist will explain the findings and their relevance to your problem. They will provide you with a diagnosis at this point if possible and an estimated timescale for recovery.  You will also be able to ask any questions that you may have. Treatment will then commence, followed by provision of a home exercise plan, if appropriate. You will also receive appropriate advice about your activity levels whilst your injury is recovering. 

If your physiotherapist believes that your injury warrants a medical or surgical assessment or that further investigations such as a scan are appropriate, they will tell you and explain their rationale for this decision.

At a follow up appointment, the initial physical examination tests may be reviewed before further treatment commences. The home exercise program may then be modified or progressed, as appropriate.

It is quite common to be sent home with further work to do following your appointment in the form of exercises. This is to reinforce the benefits of the treatment you have received and to achieve further improvement.

Staff/Students at The University of Birmingham/Aston University/BCU are eligible for a discounted rate on provison of valid ID.  Please ask about concessions when you phone to make an appointment.

Concessions are also available for selected sports teams and organisations. If you would like to discuss how your team/organisation can access a discounted rate for physiotherapy, please contact Michael Gosling on 0121 440 7736.