Phone  APPOINTMENTS & ENQUIRIES: 0121 440 7736

PRACTICES: UNIVERSITY OF BIRMINGHAMBIRMINGHAM CITY CENTRE

FREQUENTLY ASKED QUESTIONS

Do I need a Doctor’s Referral?

No letter of referral is required unless specified by your private medical insurance company (if applicable).  Self-referral is permitted for private physiotherapy.

How do I make an appointment?

It is possible to book directly on the phone.  Please call Emma today on 0121 440 7736.  Alternatively you can email us at info@physiokinetic.co.uk

Do I need to bring anything to my appointment?

You will need to wear or bring suitable clothing to change into. If you have a knee problem, shorts or loose trousers would be appropriate as it is necessary to be able to see and feel the injured area. In the case of a shoulder, neck or back problem, it may be necessary to remove your shirt or wear a top that exposes the relevant area. If you are a runner, please bring your running shoes with you.  If you are female, and for religious reasons are not able to be seen by a male physiotherapist, it is possible to see a female physiotherapist.  Please inform us when you make your appointment.

If you are paying via private medical insurance, you may need to bring your policy details and authorisation number.

How qualified is my physiotherapist?

It is possible to read all about our team of physiotherapists on the TeamPhysiokinetic page.  This will provide you with details of their qualifications and experience.  

Physiokinetic look to provide a high quality service and source their staff accordingly.  We ensure all of our staff participate in CPD (continuing professional development) in line with the requirements of the HPC (Health Professions Council) and the CSP (Chartered Society of Physiotherapy).  We run an in-house program of training (fortnightly) as well as contribute to the cost of attending external courses.

We value our staff and want them to stay – therefore we invest in their development.  

How much is my appointment and how can I pay?

If you pay on the day of treatment, an Initial Assessment costs £47 and a follow up treatment costs £37. We accept card, cash or cheque payment.  Private Medical Insurance costs differ according to the agreement reached between Physiokinetic and each PMI company.  They will tend to be slightly higher due to the administrative costs and delay in payment associated with invoicing.  

Some discounts are available – see Payment page. 

Does Physiokinetic accept payment by Private Medical Insurance (PMI)?

Physiokinetic is covered by all major private medical insurance companies, including BUPA and AXAPPP.  It is worth noting that many policies require an annual excess to be paid which may mean that you have to finance part of the cost yourself. This can be checked by reviewing your policy or speaking directly to the company.  Physiokinetic submits claims directly to your insurance company.  If there is a shortfall, you should be informed by your PMI company and we will send you an invoice for the outstanding amount.

What will happen at my appointment?

Your initial appointment will firstly involve completing a personal details database.  This may have been completed fully on the telephone when you make the appointment.  This will be followed by a discussion regarding your problem. Your physiotherapist will be asking specific questions aimed at identifying the nature of the problem.  A physical examination will follow of the relevant area. This may include getting you to move the injured region and your physiotherapist completing specific tests.  It may be necessary to look at the areas above and below your injury in order to aid diagnosis.  

Once complete, your physiotherapist will explain the findings and their relevance to your problem.  They will provide you with a diagnosis at this point if possible and an estimated timescale for recovery.  You will also be able to ask any questions that you may have. Treatment will then commence, followed by provision of a home exercise plan, if appropriate.  You will also receive appropriate advice about your activity levels whilst you injury is recovering. 

If your physiotherapist believes that your injury warrants a medical or surgical assessment or that further investigations such as a scan are appropriate, they will tell you and explain their rationale for this decision.

At a follow up appointment, the initial physical examination tests may be reviewed before further treatment commences.  The home exercise program may then be modified or progressed, as appropriate.

Will I be expected to do anything following my physiotherapy appointment?

It is quite common to be sent home with further work to do following your appointment in the form of exercises. This is to reinforce the benefits of the treatment you have received and to achieve further improvement.

Payment

Standard Rates (payable on the day of treatment):

  • Initial Assessment (45 minutes) - £47
  • Follow-Up Treatment (30 minutes) - £37

Private Medical Insurance rates vary depending on the agreed terms between Physiokinetic and each insurance company.  Please contact us on 0121 440 7736 for specific costs.

Discounted Rates

Staff/Students at The University of Birmingham/Aston University/BCU are eligible for a discounted rate on provison of valid ID.  Please ask about discounted rates when you phone to make an appointment.

Discounts are also available for selected sports teams and organisations. If you would like to discuss how your team/organisation can access a discounted rate for physiotherapy, please contact Michael Gosling on 0121 440 7736.

Payment Methods

Physiokinetic accept card, cash or cheque payments.  

Physiokinetic invoice PMI companies directly.  

We will happily provide receipts for treatment should you require this.

 

PHYSIOKINETIC IS PROUD TO BE ASSOCIATED WITH

TASS WCCC University of Birmingham Sport